E-Channels Service Centre Generalist (A)

Please note that due to applicable Swiss legislation, we can only consider applications from Swiss citizens, EU citizens, and individuals with a valid work permit.

Remote work from abroad is not possible.

Tasks

• E-Channels Service Centre Agent (Digital Banking Tools Front & Client Advisor)
• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality

• In-depth knowledge of digital banking systems and cybersecurity practices
• Strong communication skills to explain technical concepts clearly to non technical users
• Problem-solving abilities with a structured approach to troubleshooting
• Proficiency in using CRM tools and documenting client interactions
• Fluency in German and English (written and spoken) is mandatory. Additional language skills in French, Italian, and Spanish are considered a strong advantage

• Ability to work effectively under pressure
• High level of flexibility and adaptability
• Strong team player with a collaborative mindset