IT Programme / Project Lead Infrastructure (IT Service Management) (A)
For our client, a leading international financial institution based in Zurich, we are looking for an experienced Senior ServiceNow Programme Manager to join a dynamic technology team. In this key role, you will be responsible for managing the ServiceNow programme and ensuring the end-to-end delivery of IT ServiceNow-related projects. You will drive strategic alignment with the ServiceNow roadmap, coordinate complex project dependencies and stakeholders, and ensure the successful delivery of high-quality solutions within agreed scope, timeline and budget.
WORKLOAD
100%
WORKPLACE
Zürich
START DATE
01.09.2026
END DATE
31.08.2027
REFERENCE
3975
TYPE
Contracting
Please note that due to applicable Swiss legislation, we can only consider applications from Swiss citizens, EU citizens, and individuals with a valid work permit.
Remote work from abroad is not possible.
Key Responsibilities
Remote work from abroad is not possible.
Key Responsibilities
- Manage the ServiceNow Programme and ensure end-to-end delivery of IT ServiceNow-related projects, from feasibility through execution, within agreed scope, timeline and budget
- Translate overall project objectives into actionable work packages and provide comprehensive project and resource management, including timeline, budget, cost and progress monitoring
- Coordinate with the ServiceNow Platform Team on release planning, upgrade activities and the management of platform dependencies
- Ensure all deliverables comply with relevant delivery standards and internal governance frameworks
- Ensure the quality and compliance of all project deliverables and provide timely and transparent progress reporting
- Align projects with the ServiceNow roadmap and ensure contribution to strategic objectives
- Work closely with Global IT Service Management and IT Service Engineering to set priorities and plan projects based on available budget and resources
- Identify and engage key stakeholders, maintaining strong communication with sponsors, STC members and other relevant parties
- Facilitate effective communication and decision-making at all levels, including executive reporting
- Lead, inspire and motivate project team members to achieve project objectives
- Proactively identify, assess and manage project risks and issues
- Manage dependencies across multiple projects and coordinate activities at programme level
- Ensure successful transition and handover of solutions to operational teams
- Higher education degree, e.g. University, University of Applied Sciences or degree in Business Informatics, Computer Science or a related field; equivalent professional experience will also be considered
- 10+ years of proven Project / Programme Management experience, ideally within Financial Services or large-scale enterprise IT environments
- Relevant certifications such as PMP, PRINCE2, MSP or IPMA are an advantage
- ITIL v3 or ITIL 4 certification is preferred
- Professional experience with project management and collaboration tools such as Jira and Confluence, as well as MS Office Suite
- Proven senior-level Project / Programme Management expertise, including Waterfall, Agile and Hybrid delivery methodologies
- Strong analytical and conceptual skills, with the ability to independently assess complex situations, identify problems and develop effective solutions
- Excellent organisational and communication skills, including stakeholder engagement and reporting at senior management level
- Structured, goal-oriented and proactive working approach, with the ability to balance strategic objectives and operational priorities to ensure timely and high-quality delivery
- Proven ability to manage dependencies across multiple projects and coordinate activities at project and programme level, demonstrating strategic thinking beyond individual projects
- Experience working in IT Service Management environments, with a good understanding of ITSM processes and ITIL best practices
- Solid understanding of the ServiceNow platform and its core capabilities, including ITSM and Configuration Management (CMDB); exposure to additional ServiceNow modules and CSDM concepts is an advantage
- Experience in vendor and contract management, ensuring alignment with project objectives and compliance standards
- Strong leadership and motivation skills, fostering collaboration and high performance in cross-functional teams
- Business fluency in German and English, both written and spoken
- Strong leadership, coordination and organisational skills
- Excellent communication and stakeholder management abilities
- Structured, analytical and detail-oriented working style
- Ability to build consensus and drive decisions across technical and business stakeholders
- Resilient and dependable, with a strong sense of ownership and accountability
- Ability to work independently and proactively in a dynamic environment
- Strong problem-solving skills and a results-oriented mindset
Your contact
Wan Hamed
